TERMS & CONDITIONS

TERMS & CONDITIONS

TERMS & CONDITIONS

  1. DEFINITIONS

  1. DEFINITIONS

  • “Company” refers to Luxe Focus Ltd, providing marketing services for real estate.


  • “Client” refers to the individual or company purchasing services.


  • “Services” refers to property marketing packages as detailed in proposals.

  • “Company” refers to Luxe Focus Ltd, providing marketing services for real estate.


  • “Client” refers to the individual or company purchasing services.


  • “Services” refers to property marketing packages as detailed in proposals.

  • “Company” refers to Luxe Focus Ltd, providing marketing services for real estate.


  • “Client” refers to the individual or company purchasing services.


  • “Services” refers to property marketing packages as detailed in proposals.

  1. SERVICES PROVIDED

  1. SERVICES PROVIDED

Luxe Focus agrees to provide the services as detailed in the signed proposal, which may include:


Videography, Photography, Drone Footage, Bespoke Web Page's, Brochures, Digital Marketing, Conversational AI Lead Managment, Back-end Automation, Retargeting Campaigns.

Luxe Focus agrees to provide the services as detailed in the signed proposal, which may include:


  • Videography, Photography, Drone Footage, Bespoke Web Page's, Brochures, Digital Marketing, Conversational AI Lead Managment, Back-end Automation, Retargeting Campaigns.

Luxe Focus agrees to provide the services as detailed in the signed proposal, which may include:


Videography, Photography, Drone Footage, Bespoke Web Page's, Brochures, Digital Marketing, Conversational AI Lead Managment, Back-end Automation, Retargeting Campaigns.

2.1 CREATIVE REVISIONS

2.1 CREATIVE REVISIONS

  • One round of revisions is included.

  • Additional revisions will be charged at £100/hour.

  • One round of revisions is included.

  • Additional revisions will be charged at £100/hour.

  • One round of revisions is included.

  • Additional revisions will be charged at £100/hour.

2.2 TIMELINES

2.2 TIMELINES

  • Luxe Focus will deliver creative assets within the agreed time-frames specified in the proposal.

  • Luxe Focus will deliver creative assets within the agreed time-frames specified in the proposal.

  • Luxe Focus will deliver creative assets within the agreed time-frames specified in the proposal.

2.3 CLIENT COOPERATION

2.3 CLIENT COOPERATION

  • The Client agrees to provide necessary access to the property and branding materials.


  • Delays caused by the Client may impact delivery times and are not the responsibility of Luxe Focus.

  • The Client agrees to provide necessary access to the property and branding materials.


  • Delays caused by the Client may impact delivery times and are not the responsibility of Luxe Focus.

  • The Client agrees to provide necessary access to the property and branding materials.


  • Delays caused by the Client may impact delivery times and are not the responsibility of Luxe Focus.

  1. PAYMENT TERMS

  1. PAYMENT TERMS

  • Deposit: 50% upfront to secure the project.


  • Final Payment: 50% due upon delivery of assets

  • Deposit: 50% upfront to secure the project.


  • Final Payment: 50% due upon delivery of assets

  • Deposit: 50% upfront to secure the project.


  • Final Payment: 50% due upon delivery of assets

3.1 LATE PAYMENTS

3.1 LATE PAYMENTS

  • Payments overdue by more than 21 days are subject to a 5% late fee.

  • Payments overdue by more than 21 days are subject to a 5% late fee.

  • Payments overdue by more than 21 days are subject to a 5% late fee.

3.2 REFUNDS

3.2 REFUNDS

  • Deposits are non-refundable once pre-production begins.


  • Cancellations made within 48 hours of a scheduled shoot are non-refundable.

  • Deposits are non-refundable once pre-production begins.


  • Cancellations made within 48 hours of a scheduled shoot are non-refundable.

  • Deposits are non-refundable once pre-production begins.


  • Cancellations made within 48 hours of a scheduled shoot are non-refundable.

3.3 MARKETING BUDGET

3.3 MARKETING BUDGET

  • Luxe Focus will manage and optimize the Client's marketing campaigns across Meta to maximise visibility and lead generation.


  • A minimum ad spend of £500 is recommended for effective campaign performance. This budget is separate from Luxe Focus’s service fees and will be paid directly by the Client.


  • Any adjustments or increases to the ad budget must be approved in writing by the Client before implementation.


  • Luxe Focus is responsible for the strategic allocation of the marketing budget but cannot guarantee specific results due to factors beyond its control (e.g., market conditions, buyer behavior, property appeal).


  • The Client acknowledges that ad performance depends on market demand, buyer interest, and other external variables.

  • Luxe Focus will manage and optimize the Client's marketing campaigns across Meta to maximise visibility and lead generation.


  • A minimum ad spend of £500 is recommended for effective campaign performance. This budget is separate from Luxe Focus’s service fees and will be paid directly by the Client.


  • Any adjustments or increases to the ad budget must be approved in writing by the Client before implementation.


  • Luxe Focus is responsible for the strategic allocation of the marketing budget but cannot guarantee specific results due to factors beyond its control (e.g., market conditions, buyer behavior, property appeal).


  • The Client acknowledges that ad performance depends on market demand, buyer interest, and other external variables.

  • Luxe Focus will manage and optimize the Client's marketing campaigns across Meta to maximise visibility and lead generation.


  • A minimum ad spend of £500 is recommended for effective campaign performance. This budget is separate from Luxe Focus’s service fees and will be paid directly by the Client.


  • Any adjustments or increases to the ad budget must be approved in writing by the Client before implementation.


  • Luxe Focus is responsible for the strategic allocation of the marketing budget but cannot guarantee specific results due to factors beyond its control (e.g., market conditions, buyer behavior, property appeal).


  • The Client acknowledges that ad performance depends on market demand, buyer interest, and other external variables.

  1. OWNERSHIP & USAGE RIGHTS

  1. OWNERSHIP & USAGE RIGHTS

  • The Client receives full usage rights for delivered assets to promote the property listed in the proposal.


  • Luxe Focus retains the right to use content for promotional purposes unless explicitly stated otherwise in writing.


  • Unused footage or photos remain the property of Luxe Focus and cannot be resold by the Client.

  • The Client receives full usage rights for delivered assets to promote the property listed in the proposal.


  • Luxe Focus retains the right to use content for promotional purposes unless explicitly stated otherwise in writing.


  • Unused footage or photos remain the property of Luxe Focus and cannot be resold by the Client.

  • The Client receives full usage rights for delivered assets to promote the property listed in the proposal.


  • Luxe Focus retains the right to use content for promotional purposes unless explicitly stated otherwise in writing.


  • Unused footage or photos remain the property of Luxe Focus and cannot be resold by the Client.

  1. LIMITATION OF LIABILITY

    Luxe Focus is not liable for:

  1. LIMITATION OF LIABILITY

    Luxe Focus is not liable for:

  • Any loss of revenue or property value resulting from the Client’s marketing strategy.


  • Technical issues caused by third-party platforms (e.g., Meta Ads, CRM tools).


  • Events beyond Luxe Focus’s control, including weather delays for drone filming.

  • Any loss of revenue or property value resulting from the Client’s marketing strategy.


  • Technical issues caused by third-party platforms (e.g., Meta Ads, CRM tools).


  • Events beyond Luxe Focus’s control, including weather delays for drone filming.

  • Any loss of revenue or property value resulting from the Client’s marketing strategy.


  • Technical issues caused by third-party platforms (e.g., Meta Ads, CRM tools).


  • Events beyond Luxe Focus’s control, including weather delays for drone filming.

  1. CONFIDENTIALITY

  1. CONFIDENTIALITY

  • Both parties agree to keep any shared sensitive information confidential and not disclose it to third parties unless required by law.

  • Both parties agree to keep any shared sensitive information confidential and not disclose it to third parties unless required by law.

  • Both parties agree to keep any shared sensitive information confidential and not disclose it to third parties unless required by law.

  1. CANCELLATION POLICY

  1. CANCELLATION POLICY

  • Cancellations require at least 48 hours’ notice.


  • Refunds for cancellations depend on the progress of the project and will exclude pre-production costs already incurred.

  • Cancellations require at least 48 hours’ notice.


  • Refunds for cancellations depend on the progress of the project and will exclude pre-production costs already incurred.

  • Cancellations require at least 48 hours’ notice.


  • Refunds for cancellations depend on the progress of the project and will exclude pre-production costs already incurred.

  1. DISPUTE RESOLUTION

  1. DISPUTE RESOLUTION

  • Disputes will first be resolved through negotiation or mediation.


  • If unresolved, disputes will be subject to UK law in the jurisdiction of London courts.

  • Disputes will first be resolved through negotiation or mediation.


  • If unresolved, disputes will be subject to UK law in the jurisdiction of London courts.

  • Disputes will first be resolved through negotiation or mediation.


  • If unresolved, disputes will be subject to UK law in the jurisdiction of London courts.